抱怨投诉便条
(关键词complain, dissatisfaction)
a．抱怨投诉行为
b．投诉内容具体描述
c．要求弥补纠正赔偿
d．抱怨投诉者对弥补纠正赔偿等的敦促或威胁
套句：
行为描述I’m writing to bring your attention to the problems I have had with …Here’s the problem…
解决方式的要求：It would be very kind( considerate) of you to…address this problem soon. / take steps to rectify this situation soon. / turn it down a little? /
敦促或威胁: Frankly, I really can’t put up with the situation any more. You must rectify the situation, or I will take it to the court. / If you can’t give me a satisfactory answer, I will complain it to the Consumer Association.
范文：
April 20，2008
Dear Sir or Madam,
I went to your store to buy a Radio watch last Sunday. When I mentioned the high price, the No. 5 saleswoman replied in a sarcastic tone, “You can go ahead and buy a cheap fake from other stores”. She didn’t know how to treat a prospective buyer! I hope you can improve your service and give me a face-to-face apology. My telephone number is 010-12345567.
Sincerely yours,
Amelia